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Terms & Conditions

General

Please read through the following terms and conditions before making a purchase. By procuring our products, it is deem that you have acknowledged, understood and agreed to abide by our terms and conditions. We reserve the right to amend any terms and conditions below without notice.

Product Condition

All products are brand new and either imported or designed/manufactured by us. Colours of the product may differ due to the resolution of your monitor and the camera lighting used. We will at our best effort, portrait the product as accurate as possible.

Product Care

We stongly recommend hand wash for all our clothings. Low to medium heat ironing is encouraged for all except for delicate material such as silk, chiffon, satin etc, which very low indirect ironing or steaming should be used.

Exhange and Return Policy

At PurpleGin, we take pride in our products at all times. Quaility check is done before an item is packed and delivered to your hands.

A difference of 1cm - 2.5cm of the item received shall not be considered a defeat or misrepresentation of our products. We display information of our mechandise as accurately as possible in terms of measurement, size and colours etc. No exchange or return is pemmissible if items cannot fit. We are not held liable for items purchased from 3rd party.

In the event that an item is delivered wrongly or a defective item is received, we may ask for the wrong item to be returned. A picture of the item would be asked for and send for our reference. The correct item would be mailed out accordingly. If the item is out-of-stock, we would provide refund in credit balance.

Exchange is considered on case by case basis. Any charges incurred shall not be borne by us. Returned or echanged items must be brand-new, not washed and with tag on. All exchange and return must be done within 7 days after item is received, after which no exchange or return would be entertained. All exchanges are final and no further exchange is permitted.

No exchange or return is allowed for wrong orders purchased.

Sales item is final and strictly no exchange/return.

Delivery

We use singpost for all deliveries, please refer to http://www.singpost.com/send-documentparcel.html for more details on rates and delivery time.

All deliveries are by weight and the cost is calculated automatically when you check-out your shopping cart.  Refer to below table under "non standard mail".

Typically, a piece of apparel would cost $1 or $1.50, additional piece at $0.50 each.  Accessories eg. a pair of earrings cost about $0.50 for delivery.

We strongly encourage registered postage for safer delivery. For registered mail, an additional $2.24 is charged on top of the normal delivery charges. Tracking number will be provided upon request.

Please note that there is a 2kg weight limit for any normal/registered package as specifed by Singpost. Order exceeding the weight limit would be sent by SpeedPost instead and customers will be required to do the necessary top-ups.

International Shipping costs would be charged by weight. Please email us at sales@purplegin.com for the cost.

All items would be mailed out within 1-2 working days (exclude weekends and Public Holidays) after payment is confimed.

Any lost package in the process of deliveries would not be held responsible by us.

Privacy Policy

All information disclosed is secured and would be strictly kept confidential unless required by law.


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All rights reserved.